FatCat Coders is seeking an experienced Operations Manager with excellent organizational and self-management abilities to lead and optimize our daily operations. 

With little predefined structure, you have the chance to shape your role and contribute directly to creating operational procedures and policies. This environment is ideal for individuals who excel in creating order out of chaos, offering the freedom to innovate and implement processes that enhance efficiency and productivity.

The ideal candidate thrives on bringing structure to dynamic environments and is adept at increasing efficiency and productivity through innovative process implementation. Success in this position relies on a proactive approach to overcoming obstacles, effective prioritization of tasks, and a readiness for hands-on problem-solving to ensure that critical issues are addressed without delay.

Reporting directly to the CEO, your contribution will be essential in refining our internal processes and procedures, thereby positively impacting employee satisfaction. If this versatile role speaks to you, we’re eager to hear from you!

*This is not a junior position.

What you’ll do:

• HR Administration: Prepare and maintain employment and other relevant documents for employees, ensuring that all data is stored securely in compliance with GDPR. Work on the portal of the Central Registry

• Documentation and Record Keeping: Verify that all contracts with clients, partners, are signed and stored properly etc.

• Regulatory Compliance: Oversee adherence to employment laws, safety standards, and work regulations. Routinely update company policies and procedures to remain compliant

• Operational Efficiency: Evaluate current operations to identify cost-saving opportunities and enhance efficiency. Implement improvements to management systems and processes

• Financial Oversight: Monitor and manage cash flow, and budget allocations for office and operational expenses, ensuring fiscal responsibility

• Inventory Management: Oversee inventory control, procurement of work equipment, and maintain meticulous records of purchases and supplies

• Stakeholder Communication: Serve as the key liaison between the company and external entities, facilitating smooth operations and timely support from suppliers and service providers

• Facilities Management: Ensure the office environment is well-maintained, safe, and conducive to productivity. Delegate maintenance tasks effectively and supervise their execution

• Operational Support: Provide hands-on assistance with daily operational tasks as needed, displaying versatility and a proactive approach

• Employee support: Respond to employees' inquiries regarding HR policies, procedures, and benefits

Job requirements:

• At least 5+ years of experience in a similar job position

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field or professional certification

• Excellent knowledge of Serbian labor law

• Experience with CROSO

• Previous operational and administrative experience is mandatory

• Good communication skills (both written and verbal), with the ability to communicate effectively with various stakeholders

• You must be capable of working independently, including managing your priorities and ensuring tasks are completed

• Dependability - you meet deadlines and can communicate roadblocks

• Proficiency with computers, including MS Office and, in particular, Excel

• Mandatory work from the office 3 times a week 

• Due to the nature of this position, the candidate must be located in Belgrade

And extra points if you have:

• “Can do” attitude  

• Experience with some ticket management systems (Jira, Asana, Trello, or other)

• Team lead and management experience

• Experience leading operations in a company with 20 or more employees

• Good English language proficiency

We offer you more than pizza on Fridays

• 6-hour net workday

• Remote work

• Flexible working hours

• 20 vacation days + 1 day for each year in the company

• Private Health Insurance With Full Pregnancy/Maternity Coverage for You and Your Family (Applicable only for Serbian citizens)

• 10 Days of paid paternity leave

• MacBook

• Pet-friendly office

• Monthly budget for working from home expenses of 50 EUR

• A dynamic and friendly atmosphere where you can further develop your skills while having fun!

Selection process: 

• Intro call (up to 30 minutes)

• Homework task 

• Culture & Role-related interview 

• Reference check

• Team interview

*Gross salary includes the net salary plus taxes and contributions for pension, social, and disability insurance, unemployment insurance, and income tax that are paid to the state.
Net salary is the amount of money an employee takes home after deductions like taxes, social security, health insurance, and retirement contributions.